Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2023
Date: 31 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's response to the resident's concerns about a contractor using the drive at her former property. This is due to the extensive delay in acknowledging this complaint and the length taken to address it. In accordance with paragraph 52 of the Scheme, there was service failure in the landlord's response to the resident's complaint about two missed appointments. This is because of a lack of acknowledgement about the impact the missed appointments had on the resident in terms of wasted time.
Agency: Housing Ombudsman Service
Source of Data: (click here)