Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2023
Date: 26 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in the landlord's handling of the resident's queries about her service charges. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in the landlord's handling of the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £100 already offered by the landlord