Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2023
Date: 6 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found severe maladministration for the Hyde Group's poor complaint handling. It was often delayed, did not address resident concerns, and appeared to require her to accept compensation to close the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)