Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2023
Date: 1 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration by the landlord in the way it handled the resident's reports of damp and mould in the outhouse/utility room of the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in the way it handled the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)