Basic Search  |  Summaries  |  Advanced SearchPenalty: £510
Year: 2023
Date: 24 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There has been maladministration in the managing agent's response to reports of a pigeon infestation in the resident's building. This is because it did not accept sufficient responsibility for removing the pigeons once they had nested. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been service failure in the managing agent's response to reports of inconsiderate use of the communal parking area. This is because it did not exercise its responsibility to manage the parking area, despite not being able to take action in respect of another resident's lease. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been service failure in the managing agent's response to a lack of cleaning in the communal bin area. This is because it could not evidence that cleaning was taking place in line with previous promises. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been service failure in the managing agent's complaint handling. This is because it did not fully investigate the complaint before issuing a response.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £110 already offered