Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,425
Year: 2023
Date: 21 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its handling of the resident's report of a rodent infestation. In accordance with paragraph 54 of the Housing Ombudsman Scheme there was maladministration by the landlord in its complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £625 already offered