Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,250
Year: 2023
Date: 22 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in respect of its handling of a shower repair; handling of the resident's report of mould; handling of the complaint. In accordance with Paragraph 52 of the Scheme there was service failure by the landlord in respect of its response to the resident's concerns about its housing officer.
Agency: Housing Ombudsman Service
Source of Data: (click here)