Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 30 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained the Care Provider, Sabrina Healthcare, asked her aunt Ms Y to leave its residential home because of comments she made on social media. She also complained the Care Provider refused to let her contact Ms Y and did not tell her important information about Ms Y's health. Ms X said this situation caused her emotional distress. The Care Provider was at fault when it served notice on Ms Y and restricted her contact with Ms X without following its own complaints policy or contractual terms and conditions. This fault did not cause a significant injustice to Ms X or Ms Y, as it later said Ms Y could stay at the home. There was no other fault found in the Care Provider's actions.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)