Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 6 June, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained Healthcare Homes Limited is pursuing him for care home fees even though he never signed a contract, it provided verbal assurances that he did not owe any money and it did not bill him for five months. Mr X says the actions taken to pursue the debt have caused distress and will lead to financial hardship. Healthcare Homes limited showed a lack of professional curiosity in respect of how Mr X's placement was funded and wrongly assumed a local authority was paying. A suitable remedy is agreed for the injustice caused by this fault.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)