Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 7 March, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complained about the alleged failure of a Care Provider and a GP Surgery to communicate with her about her late mother's health and personal welfare when her mother did not have capacity to make specific decisions. We found the Care Provider and the GP Surgery had information to show Mrs C was her mother's attorney for health and personal welfare. We found they both failed to communicate with her and involve her in best interests decisions when it was likely her mother lacked capacity to make specific decisions. The Care Provider and the GP Surgery have agreed to our recommendations and will apologise to Mrs C and make a symbolic payment to recognise the injustice caused. The organisations previously acted to improve when dealing with Mrs C's complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)