Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2021
Date: 10 December, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the Care Provider's treatment of her late husband, Mr Y's, funded nursing care payments. Mrs X says this caused Mr Y a financial loss and caused her additional upset and distress while grieving for him. We find the Care Provider at fault in the way it dealt with Mrs X's complaint and in its contract which was unclear. The Care Provider has agreed to pay Mrs X £450 for the stress and uncertainty it caused. It has also agreed to review its complaints handling, and to make sure its contract is clear.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)