Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2021
Date: 25 October, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complains on behalf of her mother, Mrs J, that the Care Provider did not share her mother's care plans between 2019 and 2021. She also says the lift at the Care Home was out of order meaning Mrs J missed a number of appointments about her hearing and she was unable to access social spaces and activities. We find fault with the Care Provider's poor recording of Mrs J's care plan reviews which caused her and Mrs C uncertainty. The lack of a working lift was service failure which caused Mrs J an injustice.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)