Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2022
Date: 7 November, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained about the care HC-One Limited provided to her friend Mr Y during his stay at a care home. HC-One Limited was at fault for failing to produce adequate care plans or offer care to meet Mr Y's needs. This caused Mr Y distress and uncertainty. It was also at fault for failing to consider whether to contact Miss X about Mr Y's refusal to accept some care. This caused her distress. HC-One will pay Mr Y £200 and Miss X £100 in recognition of that injustice. It has already taken some action to prevent the fault occurring again, but it will also remind staff they must offer the care set out in someone's care plan and record doing so.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)