Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 29 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in respect of the management of the resident's rent account. This is because by not following its arrears policy, it did not act reasonably or fairly when managing the resident's rent account. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its complaint handling. This is because it consistently failed to deal with the resident's complaints in line with its policy or this Service's Complaint Handling Code.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)