Violation Tracker UK

Basic Search | Summaries | Advanced Search

Violation Tracker UK Individual Case

Company: Guinness Housing Association Limited
Current Parent Company: Guinness Partnership
Parent at the Time of the Penalty Announcement: Guinness Partnership

Penalty: £300
Year: 2023
Date: 1 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in relation to the landlord's response to the resident's reports about garden drainage issues. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was maladministration in relation to the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)