Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,050
Year: 2023
Date: 17 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration regarding the landlord's handling of the resident's reports of damp and mould in her property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was no maladministration regarding the landlord's handling of the resident's report of a defect in her bathroom. In accordance with paragraph 52 of the Housing Ombudsman Service, there was maladministration regarding the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered