Basic Search  |  Summaries  |  Advanced SearchPenalty: £671
Year: 2023
Date: 31 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in the landlord's handling of the resident's concerns regarding the bed bug infestation. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's handling of the resident's concerns regarding the related complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £471.50 already offered