Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 5 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of the resident's concerns about a defective heating system. This is because it failed to have the works appropriately assessed in light of the evidence that the works had been completed unsatisfactorily and it has not attempted to reassure the resident that his home is safe.
Agency: Housing Ombudsman Service
Source of Data: (click here)