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Year: 2020
Date: 15 December, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained the Care Provider increased his mother's care fees more than the 5% it said it would. The Care Provider issued an unclear contract and provided misleading information in its fee increase notification letter. The Care Provider has agreed to review its contracts for all self-funding residents and to apologise to Mr X.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)