Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,500
Year: 2021
Date: 29 September, 2021
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was severe maladministration by the landlord in respect of its complaint handling and maladministration in respect of its response to a resident's report of repairs needed to a property. We also found maladministration by the landlord in respect of its record keeping. We found service failure in its response to reports of anti-social behaviour and service failure regarding the resident's concerns about work undertaken at the property.
Agency: Housing Ombudsman Service
Source of Data: (click here)