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Year: 2019
Date: 13 May, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains that the Care Provider asked for a lump sum because it had not increased Mrs Y's fees for two years. It then asked for a 25% increase although the contract allowed for only 5% and threatened to give notice if Mrs Y did not pay. The Ombudsman finds the Care Provider caused Mr X injustice and should stop asking for the increase and withdraw the threat of notice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)