Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,450
Year: 2024
Date: 4 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's handling of the concerns raised by the resident about the condition of the property when it was let. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's handling of the resident's reports of damp and mould and the associated repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's handling of the resident's report of leaks. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was service failure in the landlord's handling of the resident's reports about the garden fence and the clothesline post. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's handling of the complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of the £250 already offered by the landlord