Basic Search  |  Summaries  |  Advanced SearchPenalty: £850
Year: 2023
Date: 31 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in respect of its handling of repairs required to address the heating issues in the resident's property, in particular, the installation of radiators to his kitchen and living room. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in respect of its complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £250 already offered