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Year: 2019
Date: 26 September, 2019
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Regulatory Notice served. The regulator has concluded that: Expectations (UK) (Expectations) is in breach of the governance element of the Governance & Financial Viability standard. Expectations has failed to ensure effective governance arrangements are in place to deliver its aims, objectives and intended outcomes for tenants. It has failed to ensure that it complies with all regulatory requirements, is accountable to stakeholders, and safeguards taxpayers' interests and the reputation of the sector. Expectations has failed to ensure it has an effective risk management and internal controls assurance framework in place; and has failed to demonstrate that it is managing its affairs with an appropriate degree of skill, independence, diligence, effectiveness, prudence and foresight. There remain issues of serious regulatory concern and the regulator is considering what further action should be taken, including whether to exercise any of its powers. The regulator's judgement is based on our ongoing engagement with Expectations. In reaching this conclusion, the regulator has also had regard to the Charity Commission's decision to publish an Official Warning against Expectations' now Chief Executive (formerly Chair, and trustee) in February 2019.
Agency: Regulator of Social Housing
Source of Data: (click here)