Basic Search  |  Summaries  |  Advanced SearchPenalty: £3,237
Year: 2020
Date: 11 March, 2020
Offence Group: competition-related offences
Offence Type: consumer protection violation
Violation Description: Ofgem has closed compliance engagement with EDF Energy related to how it charged 27 customers with a Restricted Meter. EDF reported that it had overcharged customers due to a technical fault. EDF reimbursed affected customers at a total of £2,237 and took steps to ensure the technical fault was fully resolved. Following Ofgem's action, EDF made a further voluntary goodwill payment of circa £1,000 shared across all affected customers.
Action Type: agency action
Agency: Office of Gas and Electricity Markets
HQ Country of Parent: France
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: utilities
Source of Data: (click here)