Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 23 July, 2020
Offence Group: competition-related offences
Offence Type: consumer protection violation
Violation Description: Ofgem closed a compliance engagement with E (Gas and Electricity) Limited after the supplier incorrectly blocked 361 prepayment (PPM) customers who had received a discretionary credit from switching to another supplier. Following this engagement, E has committed to return the financial value of lost savings to all affected customers and has taken steps to ensure future compliance. The amolunt was not specified.
Action Type: agency action
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)