Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 6 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the care home, Croft Residential Ltd unfairly terminated her husband, Mr Y's respite placement after just one day. She also complained it failed to refund a £1828.57 reservation deposit she paid prior to Mr Y moving into the care home. The care home was at fault. It did not follow guidance when it terminated Mr Y's contract and refused to refund his reservation deposit. We recommend the care home refund Mrs X the reservation deposit and pay her a £150 symbolic payment to recognise the distress caused to her and Mr Y. The care home should review how it handles contract terminations and reservation deposits to ensure it does so in line with the published guidance.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)