Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2021
Date: 26 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complained her sister's care home threw away her sister's clothes after she had passed away, even though Mrs C had repeatedly told the home the family wanted to collect them. Mrs C complained the care home also failed to establish how this happened and says the whole event has caused her a lot of distress at an already very difficult time. We found fault with the actions of the care provider. While the care provider has agreed to provide an apology, it has not agreed to pay the financial remedy we recommended, which it believes to be too high. We have given the care provider 30 days to comply, before we will start the process of issuing an Adverse Finding Notice.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)