Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 27 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: CES and CESS offered to amend contracts and provide clear information to consumers as remedy to concerns found in an Ofgem investigation that the companies had contravened consumer protection legislation through their sales and customer service practices. Ofgem accepted the actions as an alternative to enforcement or formal undertakings, leaving the case open to monitor implementation.
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)