Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,800,000
Year: 2016
Date: 27 October, 2016
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Following engagement with Ofgem, Co-operative Energy agreed to pay £1.8 million to energy consumers, because it let customers down in its complaints resolution, call handling and billing processes.
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)