Basic Search  |  Summaries  |  Advanced SearchPenalty: £5,000
Year: 2024
Date: 9 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found two counts of severe maladministration for how the landlord responded to a damp and mould complaint, as well as the associated complaint handling. The landlord failed to act quickly to the Wimbledon resident's complaints of damp and mould in both bedrooms and she experienced significant difficulty in getting it to acknowledge concerns about the fabric of the building. Often, the landlord's responses lacked empathy and put the onus on changing her lifestyle.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)