Basic Search  |  Summaries  |  Advanced SearchPenalty: £5,000
Year: 2023
Date: 30 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in respect of the landlord's response to the resident's reports of damp and mould. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was severe maladministration in respect of the landlord's complaint handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's record keeping
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of £4000 already paid