Basic Search  |  Summaries  |  Advanced SearchPenalty: £4,850
Year: 2023
Date: 21 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was evidence of maladministration in the landlord's handling of the resident's report about the mutual exchange and associated issues regarding the condition of the property (garden, flooring in the hallway) following the exchange. In accordance with paragraph 53b of the Housing Ombudsman Scheme, the landlord has offered reasonable redress in its response to the resident's report about its communication of the rent increase. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was evidence of maladministration in its complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £4500 already offered