Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2022
Date: 12 May, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found service failure in the landlord's response to a resident's reports about rodent infestation. Had the landlord not made reasonable offers of redress its actions would have amounted to multiple findings of severe maladministration. They found severe maladministration in the landlord's complaints handling, communication, and consideration of the resident's vulnerabilities. In accordance with paragraph 50 of the Scheme, the Ombudsman is concerned that, regarding the issues raised around damp and mould and pest infestation, there is presenting evidence of service failure that may be indicative of a systemic failing.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)