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Year: 2023
Date: 2 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: We have found severe maladministration following the death of a resident who took his own life following long-running mental health issues. We determined that Clarion's lack of consideration of the resident's vulnerability when handling his complaints about noise led to the resident suffering over a nine-month period.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)