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Year: 2019
Date: 13 March, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the care provided to her late father during a period of respite care in a residential home. The Ombudsman finds the actions of the home caused injustice in the form of distress to Mr Y and his family. The home failed to provide a sufficient level of personal care and failed to evidence that it monitored the integrity of Mr Y's skin. The care provider will remedy the injustice caused with an apology. The care provider will provide evidence of the service improvements it has implemented following Mrs X's complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)