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Year: 2021
Date: 1 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the care provider failed to take action when her late mother, Mrs Y, said she was assaulted during a respite stay at the care home. The care provider was at fault when it failed to take the allegations seriously or refer them to safeguarding. The Council carried out a safeguarding investigation and made recommendations for improvement which the care provider has implemented. The care provider was also at fault for the delay in responding to Mrs X's complaint. It has already apologised for this.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)