Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 3 August, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the Care Provider, Chimnies Residential Care home did not provide adequate care which led to her mother Mrs Y falling from her bed. Mrs X further complained the Care Provider did not act quickly enough after Mrs Y's fall. She said this matter accelerated Mrs Y's physical problems and caused her distress. There was no fault in the Care Provider's management of Mrs Y's care or in its response to her fall. There was fault in the Care Provider's complaint management which caused Mrs X an injustice. To remedy this, the Care Provider should provide Mrs X with a written apology for the injustice caused by its complaint handling and provide evidence showing it has reminded its staff of the importance of responding to complaints in a fair and transparent manner.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)