Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2023
Date: 20 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was service failure by the landlord in respect of its: response to the resident's request for a pathway to be replaced in her garden; response to the resident's request for a like-for-like replacement front door; response to the resident's concerns regarding the behaviour of a staff member; complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)