Basic Search  |  Summaries  |  Advanced SearchPenalty: £350
Year: 2023
Date: 19 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure with respect to the landlord's response to the resident's reports about roof repairs at the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in relation to its complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is not inclusive of compensation already offered by the landlord