Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,650
Year: 2022
Date: 13 May, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration by the landlord in respect of its handling of the resident's reports of cold and draughty rooms, there was maladministration by the landlord in respect of its handling of reports of other defects and there was severe maladministration by the landlord in respect of its complaint handling. The Ombudsman is concerned that, regarding the issues raised around complaint handling, there is presenting evidence of service failure that may be indicative of a systemic failing.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)