Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2018
Date: 17 December, 2018
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X says Caremark overcharged her for the care it provided and did not provide her with the care in the care plan. We did not find the care provider overcharged Ms X as she alleges. However, Caremark removed a care plan from Ms X's possession without good reason and its response to her complaint did not meet the Care Quality Commission standard on receiving and acting on complaints. To remedy the injustice to Ms X, the Ombudsman recommends Caremark makes a time and trouble payment of £100 to Ms X.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)