Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2022
Date: 24 August, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complains the Care Provider was not transparent over care fees and failed to provide suitable care to Mr C which resulted in a decline in his health. The Care Provider is at fault for failing to keep full contemporaneous records about the support it provided Mr C and for failing to properly consider his communication needs. To remedy the uncertainty, anxiety and distress these actions caused Mr C and Mrs C, the Care Provider has agreed to apologise to Mr C and Mrs C, pay £300 to Mr C and £150 to Mrs C. It will review how it documents daily living activities and communication needs. It will also remind staff and provide staff training about recording and how to support people with communication needs.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: private equity (including portfolio companies)
Specific Industry of Parent: private equity (including portfolio companies)
Source of Data: (click here)