Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2022
Date: 4 August, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained that he was refused admission to Gracewell of Woking care home on the day he was due to move in. He was told this was because of his HIV status which he had disclosed months previously and which he did not need to disclose. This caused him shock and devastation and he had packed up his life ready for moving. We find the Care Provider caused significant injustice; it did not communicate adequately with Mr X and did not deal properly with his complaint about this. We recommend the Care Provider apologise and pay Mr X £500 and take action to avoid similar problems in future.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: private equity (including portfolio companies)
Specific Industry of Parent: private equity (including portfolio companies)
Source of Data: (click here)