Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 21 December, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained on behalf of his deceased mother, Mrs Y about the standard of care provided by Fairways Care Home and about an investigation completed after she fell. We find the Care Home delayed in responding after Mrs Y activated her sensor mat. That has caused Mr X avoidable uncertainty of how long his mother was on the floor after she fell and may have caused an injustice to Mrs X. Care Plus Group has already made recommendations for service improvements following the fall, it has also agreed to apologise to Mr X for the avoidable uncertainty caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)