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Year: 2022
Date: 25 October, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the visiting arrangements Calsa Care Ltd had in place during the COVID-19 pandemic, its refusal to award her essential care giver status and its decision to give her mother, Mrs M, notice. She also complained about the care Mrs M received at the end of her life. The care provider was at fault for poor record-keeping although it is not possible to determine if this caused Mrs X or Mrs M personal injustice. It has agreed to make service improvements to prevent a reoccurrence.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)