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Violation Tracker UK Individual Case

Company: Calsa Care Limited
Penalty: £250
Year: 2022
Date: 15 August, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr C complains the Care Provider did not support his mother properly which led to her premature death. The Care Provider sought medical advice when needed and monitored Ms D's health adequately. It did not however monitor Ms D's food and fluid intake or properly consider visits in Ms D's room. This has caused Mr C uncertainty the Care Provider could have done more to support Ms D. To remedy the complaint the Care Provider should apologise to Mr C and pay him £250. It should also remind staff and review procedures about when it completes nutrition charts.
Agency: Local Government and Social Care Ombudsman
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