Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 27 June, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: There was no fault when the Care Provider failed to detect that Mrs Y had fallen in her room. It was wrong to use CCTV without permission and it has apologised and stopped this. The Care Provider should have ensured that it responded properly to her son's complaint. Its shortcomings caused Mr K additional distress and frustration. The Provider has agreed to my recommended remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)