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Year: 2019
Date: 5 February, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr B complains that the Care Provider wrongly charged him for care it delivered to his mother and that it did not appear to have a complaints procedure. The Care Provider was at fault because Mr B was given unclear information about care charges and Mr B's complaint was not responded to. The Care Provider has agreed to refund half the care charges and review its website and documents to make sure its complaints procedure is clear and visible.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)