Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2019
Date: 8 April, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs B complains on behalf of Mrs C that Bupa Care Homes did not provide the residential care Mrs C paid for. Mrs C did not get satisfactory care from the care home and this caused significant injustice. The Ombudsman finds Bupa Care Homes at fault. The Ombudsman recommends Bupa Care Homes reimburse Mrs C half her care home fees, review her care plan, give staff training and develop an action plan to ensure policies are put into practice.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: health services and insurance
Source of Data: (click here)